Resources

LGBTQ+ resources

If you identify as lesbian, gay, bisexual, transgender, queer, questioning or other sexual and gender minorities, Blue Cross Complete of Michigan wants to help you feel your best. We’re here to help connect you with providers and services that support and celebrate you.

Medical and mental health

It’s important to tell your doctor about your sexual orientation and gender identity so they can provide the right health care for you. To find an LGBTQ+-friendly primary care physician or specialist near you, visit our Find a Doctor page and choose the “LGBTQ+ friendly” filter. If you need help finding a provider, call Customer Service at 1-800-228-8554, 24 hours a day, seven days a week. TTY users, call 1-888-987-5832.

If you have an experience with a provider that makes you feel disrespected or unsafe, call Customer Service to let us know. 

If you need help managing your health or navigating LGBTQ+ health services, our care management team is here to help. For more information, call Blue Cross Complete’s Rapid Response Outreach Team at 1-888-288-1722, from 8 a.m. to 7 p.m. Monday through Thursday, or 8 a.m. to 5 p.m. on Friday. TTY users, call 1-888-987-5832. 

LGBTQ+ health care includes mental health. Whether you’re living openly, privately thinking about your sexual or gender orientation, or somewhere in between, some days may be harder than others. If you’re feeling anxiety or depression, there are no-cost resources available to you.

Visit the Find a Doctor page to find an LGBTQ+-friendly behavioral health provider. Some providers may offer telehealth or flexible hours. If you’re having a mental health crisis, call or text 988. If you might harm yourself or others, call 911. 

A healthy smile is an important part of feeling confident. See your dentist twice a year for a checkup, even if you don’t notice any problems. These visits are covered at no cost to you. Visit the Dental Benefits page to learn more.

You can get family planning information from your doctor, OBGYN or a family planning center. You don’t need a referral from your doctor for this care. Family planning includes:

  • Counseling to help you decide when to have children
  • Help to decide how many children to have
  • Birth control services and supplies
  • Sexually transmitted disease testing and treatment
  • Testicular and prostate cancer screening

If you become pregnant, contact Customer Service as soon as you know. They can help maximize the support and benefits available to you.

Community resources

Blue Cross Complete works with supportive organizations that can connect you to resources including legal, financial and harm reduction help. To search for resources, go to our Community Resource Hub and type in your ZIP code. Then, type “LGBTQIA+” in the search bar and select the tag from the dropdown menu to filter the results.  

Gender affirmation care

Blue Cross Complete covers medically necessary gender affirmation services for members clinically diagnosed with gender dysphoria. This includes pharmacy treatments and surgery. For coverage of gender affirmation surgery, the medical necessity determination must include a mental health evaluation. If you have questions about this benefit, call Customer Service. 

HIV testing and prevention

HIV is an autoimmune disease that can be spread through sex or by sharing needles with someone who has HIV. The Centers for Disease Control and Prevention recommends that everyone between ages 13 and 64 get an HIV test at least once. Pregnant people and people with other risk factors may need to test more often. You can get this test at no cost. 

PrEP is medicine that helps prevent HIV infection. It’s available in two forms: daily pills and long-acting injections. If you’re at risk for exposure to HIV, this medicine could be a life-changer. Taken as directed, the U.S. Department of Health and Human Services reports that it can reduce the chance of getting HIV from sex by about 99%.

If you think PrEP might be right for you, talk with your doctor about a prescription. Be honest, clear and direct. Know that talking about sexual health is a normal part of health care.

PrEP is covered by Medicaid. If you have questions about your coverage, call Pharmacy Customer Service at 1-888-288-3231, from 8:30 a.m. to 6 p.m., Monday through Friday. TTY users, call 1-888-988-0071. For more information about PrEP, visit michigan.gov/miprep or call the Michigan HIV/STI Hotline at 1-800-872-2437.

Transportation

You can get transportation to covered services, including behavioral health visits and trips to the pharmacy. Visit our Transportation page to schedule a ride. You can also learn how to get reimbursed if you drive yourself.