About Blue Cross Complete

Blue Cross Complete of Michigan is an independent licensee of the Blue Cross and Blue Shield Association. Contracted by the State of Michigan to provide medical services to eligible Medicaid beneficiaries, Blue Cross Complete arranges for the provision of covered services to members in 32 counties. You don’t pay for covered services that are medically necessary and arranged with your primary care physician, who coordinates care.

Quality improvement

Our quality improvement programs help doctors give you appropriate care. Blue Cross Complete gives you information about these programs and our clinical practice guidelines. For disease and health information, contact us.

Notice of privacy practices

Our privacy practices  comply with regulations under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). They apply to all Blue Cross Complete of Michigan members.

Our Notice of Privacy Practices (PDF) tells you that:

  • We won't use your protected health information for marketing communications except where the law permits.
  • You have the right to be notified if there's a security breach that involves your protected health information.
  • We won't use or disclose genetic information for underwriting purposes.
  • In certain circumstances, you have the right to make a written request for an electronic copy of information that we keep in a designated record.
  • We won't use or disclose your protected health information in any way other than those described in our Notice of Privacy Practices unless we have a signed authorization.

For more information about your privacy rights, or to get our privacy forms, call us at 1-800-228-8554.

Terms and Conditions

For information on your rights and responsibilities while using our website, please read our Terms and Conditions.